Terms and Conditions

Terms and Conditions

Safeintel sets out the following terms and conditions that explains the terms of use of our web-based applications provided through our website, other delivery platforms and any other application we offer on behalf of other third-party applications.

Safeintel, afterwards referred to as, we, us and our, provides a web-based application. We are a limited company, registered in England with company number 12293409.

Customers, clients or user that access our service either for trial, free or full versions of the software are bound by these terms and conditions. By using the application or our service, you confirm that you enter what constitute a legally binding contract between Safeintel and you (including any organization you are acting on its behalf).  If you represent any organization, you confirm that you have requisite authority and right to fully bind that organization with us.  In the event that you or your represented organization do not agree or accept these terms, please do not proceed with using the application and you do not have authorization to continue using the applications.

For the purposes of avoiding repetition in these terms and conditions, we will use the word “you” to refer to you as a person and single user and also the organization you are representing.

All rights are reserved by us to change the terms written in these terms and conditions from time to time and post this on our website. This will be shared via our application and also displayed on our website. 

Accessing Safeintel’s application and services

Our application may only be accessed using a device owned or controlled by the user. It is your responsibility to ensure the relevant operating system required for the properly functionality of the application is installed on the device. All compatibility tests are to be conducted by you before use or purchase of the application.

Except expressly stated in additional contracts or free offers, by registering to create a new account with us, you have a right to change your mind and cancel within 7 days once access it given to the account or created your account.

All devices used to access the application at all times should be used with permission from the owner and you accept full responsibility whether it is owned by you or not.  In addition, you agree that all internet data used by you will be paid by you to your mobile or internet service provider. To this end we cannot guarantee an uninterpreted or error free performance of any of our application as these factors are outside of our control. We will ensure all server related issues are resolved in a timely manner to reduce any distruption to your usage of the application.

Setting up an account

From time to time , we offer free access to our application. The offer lasts for the period specified after which the usage becomes chargeable based on package or contract signed. The current 3 months free access ends on the 30th of June, 2020 . You can enjoy the free 3 months access as long as you register before the end of qualifying period. You do not enter into any binding payment contract to have the 3 months free access. You can cancel this at anytime by emailing us before the 3 months ends or allow the time to lapse. After 3 months, you can decide to enter a chargable contract with us. For the free version, you will have two levels of access – account manager and restaurant manager access. Any additional user accesses will be chargeable.

Registration is available via our website or via another approved designated platform.

It is the responsibility of the user to provide accurate and complete legal name and contact information. In addition, to inform Safeintel of any changes to the information as required.

All password used to access your account is confidential to you and must not be shared with anyone else.  Any activity undertaken using your password and user name is your responsibility. if inadvertently, a breach occurs into your account, you must notify us immediately.

Safeintel reserves the right to inactivate any account ID and/or password, if based on our investigation, we believe the user has breached our terms and conditions or details used for registering has not been verified or proves to be inaccurate and/or false.  You must not use any account details following the inactivation of your account. All password and user details should be deleted.

Service as a paid subscription

Our services are provided in form of packages. Paid for packages will require you to pay a fee as described on our website. For different packages they are different levels of features and functionality provided.  Our paid subscription service fees are payable monthly in advance of use of the service, except we provide other means or rate of payments.  The use of a credit or debit card is the standard requirement. It is the user’s responsibility to use the right card or obtain the card owner’s permission to use. If the users card issues decline to authorize the payment, it is the responsibility of the user to resolve directly with the card issuing company.

Your subscription will automatically renew every year even when your subscription is paid monthly or at the end of the agreed period. The charges will be similar to the current fee at the end of the annual contract unless advertised differently. At least one-month notice will be given (through email and/or on our website) for any increase in price during the renewal of your contract.  Your subscription will continue unless you cancel through our cancellation procedure as stated on our website.

Your rights and allowance

Our application or service can only be used for legitimate and lawful business purposes in accordance to our terms and conditions or terms of other third-party services we use.  The business or individual should comply with all local laws and regulations enforced in the country of use. 

You may create a link to the site that hosts the software from other website provided the link is not misleading or deceptive and as long as you don’t suggest we endorse your product or service. You should not link our application with websites that contain unlawful, threatening or abusive content, pornographic, vulgar, indecent, offensive, defamatory content or content that infringes on the rights of any third-party application

Exceptions on what you are allowed

Except we expressly state in our terms and conditions, you are forbidden to re-distribute, imitate, re-publish or re-transmit any of our application other that for the use as permitted by us.

It is forbidden to remove or change any content of the application (other than use content you enter) to attempt to circumvent the security or disrupt the effective working of the application or to reverse-engineer any application

It is forbidden to do anything that is not expressly permitted by these terms and conditions. You will need an additional licence from us to alter the use settings and framework of the application.

Functionality and content

The user is in agreement that the use of the application where is it made free of charge is provided as is and made available for use at the user’s risk.

Safeintel reserves the right to change the design, functionality, features of any service at any time without providing advanced notice except in cases where there is a paid for service where we will provide notice of non – detrimental changes prior to the end of the current subscription period.

We will always ensure the application or service content from where we source is correct; you acknowledge that certain service or application may make content obtained from varied number of services outside of our control and responsibility.  Information made available within this application or service does not constitute authority or advice on which reliance should be placed. You need to make sure you consult appropriate authorities and relevant information sources before action on any of the content information within the application, except Safeintel provides a separate consulting service in relation to this application.

As much as it is permitted by law, we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using or relying on the content of any application or service.

We cannot and will not guarantee that any application or service or its default content will be free from viruses or codes that may have contaminating or destructive elements.  It is your responsibility to install the adequate IT security safeguards including anti-virus and other malware to satisfy your security and safety requirements

Personal information

When you submit any of your personal information to us whether through the use of any application, service or website is governed by our privacy policy. In addition, you acknowledge that internet transmission never completely provides protection and security and may be read or intercepted by others. 

User content

You are entirely responsible for the user content entered into the application and communicated to your nominated receivers of the information (if any). The user is responsible for creating and updating the technical requirements such as ingredients, allergen information, temeprature requirements and other regulatory requirements required to meet food legislation. We have no control over the submitted content.  Your data will remain yours and can be either downloaded , screenshot , printed when your account is still active.

User Content must not:

Infringe any intellectual property right or other right of any other person

Breach any legal or third-party data protection obligations 

In any way promote all forms of discrimination such as gender, race, religion, sexual orientation, etc

Contain content that defames any person or entity

Contain any link to promote offensive, hateful or inflammatory, aggression or similar offenses  

Promote or be seen to promote any illegal activity or unlawful act such as intellectual property infringement

Be used to transmit the sending of unauthorised advertising or promotional material that contains viruses, Trojans adware or other harmful programs or similar computer code designed to negatively affect the operation of any computer or hardware. 


We do not intent to vet user content, we therefore reserve the right to delete, edit or modify any user content submitted by you without prior notice only for security and legal reasons unless in cases where the content is part of a subscription service you have paid for.

Predictive Hygiene Score

The PHS is calculated on monthly basis after the month has ended. Reading the PHS before the end of the month will not provide a good understanding of your performance. The PHS for over 3 to 6months is required to provide you a better understanding of your performance. The score is dependent on checks you have included in the system, as accurately and judicious as possible, and how well the checks have been tagged by you. The PHS does not equate to the food hygiene ratings that will be provided by the EHO during a visit. This is because there are other factors beyond the capability of the tool that determines the score provided by an Environmental Health Officer (EHO). If the system is set up and used correctly, the score will give you a higher degree of confidence of how well you are complying. Safeintel makes no representations, warranties or guarantees, whether express or implied, that the PHS is accurate, complete or up to date. Therefore, we shall not be under any obligation to check the accuracy of the PHS as we do not have access to your account. We exclude all liability for any loss or damage which might arise from your use or reliance on the PHS (whether in contract, tort (including negligence), or otherwise, even if foreseeable). Your past performance on the PHS cannot be relied on as a direct indication of your future hygiene ratings provided by the EHO. The PHS is not expected to be shared with the EHO as a defense or proof that an hygiene rating was not deserved or otherwise. The PHS algorithm and result has been prepared solely for informational purposes and is not an expert advice of the food safety status. The prediction expressed do not constitute an investment advice and independent advice should be sought where appropriate. The use of the PHS is taken as an acceptance you understand and accept this disclaimer.

Intellectual property rights

Safeintel remains the sole owner of all applications we provide to you at all times. We only licence the use of the application for you to have access and we do not sell the application to you.

Therefore, we reserve the right to own all intellectual property right in the applications and service

Open source codes used in the application may be used by the user permitted that the element under the relevant licence terms of the application third party licence are accepted and agreed with us.

Service suspension and termination

With or without prior notice we may temporarily suspend the operation of any service for repair or routine maintenance work to update, upgrade any feature, content or functionality.  Except for paid service subscription, we reserve the right to suspend, terminate any service nay time with or without prior notice if we need to do so for security and legal purposes. 

With or without prior notice, we reserve the right to suspend or terminate any Service and the use of your account in the event that you:

Contravene any of these terms and conditions;

fail to pay any correctly billed service charges when due;

or become insolvent.

Upon termination:

all rights granted to you will discontinue immediately

you shall immediately stop the use the account and any application or service

for paid service, pay an outstanding amount owed us within 14 days on account termination

Use of External links

As part of the administration of the application and related services, we may include from time to time links to external sites which may include links to offers and promotions. We add these links to provide you relevant information to enrich your experience while using the application.  We are however, not responsible for the content of these sites or anything provided by them and do not guarantee they will be continuously be available for your use.  We also do not imply we endorse any association within the external links

Our liability

In the event that they are circumstances outside our reasonable control, we will not be held liable or responsible for any performance failure of delays in executing our obligations.

There is nothing within our terms and conditions that shall limit our liability to you for death or personal injury caused by our negligence. 

Therefore, as a consumer, in no event shall we become liable for any business losses. As a business user, we shall not be liable to you for any direct or indirect consequential financial losses, contract, data, goodwill or similar losses. In addition, liability for losses you suffer is strictly limited to cases where that were reasonably foreseeable and our liability shall not exceed the following:  

  1. The total subscription fees paid by you in that period in respect of which the liability occurs
  2. Sum of £0, if the relevant service was made free of charge,


Your rights and/ or obligation within these terms and conditions may not be transferred or assigned to another person or organization.

Please use the contact information on our website to provide written cancellation notice with respect to these terms and conditions

In the event that we do not enforce any of our rights, this does not constitute a waiver of that right. Where any element of the terms and conditions cannot be enforced, all other elements shall remain unaffected.

A written consent is required for us ONLY to vary the content of the terms and conditions 

These terms and conditions shall represent the agreement between you and us. The law requires us to advise you that any contract formed within these terms and condition may be concluded in the English law only and no requirement applies for public filing.

The English law governs these terms and condition and you agree that any dispute between you and us regarding them or any application will be managed by the English court. If you are consumer and a business user and you reside in the United Kingdom other than England, the applicable law of that part of United Kingdom will govern and any dispute will be managed by the courts there.  We reserve the rights to bring any proceedings to protect our intellectual property rights before any competent court.

Reach out to us

Any question about these terms and conditions? Please contact us via our website or send an email to support@safeintel.co.uk